YOUR STATUTORY RIGHTS

Consumer guarantees

Products and services supplied to consumers come with guarantees under the Australian Consumer Law. These rights can apply regardless of any separate manufacturer warranty.

Products

Depending on the transaction, products must be of acceptable quality, match their description, be fit for any disclosed purpose, match any sample or demonstration model and come with clear title and undisturbed possession. Spare parts and repair facilities must be reasonably available for a reasonable time where that guarantee applies.

Services

If we supply a service, it must be provided with due care and skill, be fit for a disclosed purpose and be supplied within a reasonable time where no time is agreed.

Major and non-major failures

A major failure can give a consumer the right to reject goods and choose a refund or replacement, or to cancel a service contract. For a failure that is not major, the supplier generally has an opportunity to fix the problem within a reasonable time. The correct remedy depends on the facts and the law.

How to contact us

Use our contact form and provide the order number, SKU and a clear description of the issue. We will ask only for information reasonably needed to assess and resolve the claim.

For independent information about consumer rights, visit the Australian Competition and Consumer Commission website or your state or territory consumer protection agency.