CUSTOMER CARE

Shipping & delivery

This page explains how orders placed with UNCLE GARDEN are prepared and delivered. UNCLE GARDEN is operated by KINORA GROUP PTY LTD (ABN 60 701 805 969).

Delivery availability

Available delivery destinations, methods and charges are shown during checkout after you enter a delivery address. If checkout does not offer delivery to an address, please contact us before placing an order. We do not promise delivery to every location.

Order processing and estimates

Any dispatch or delivery window shown at checkout or in an order update is an estimate, not a guaranteed time. Processing can take longer where an item, payment, address or order detail needs review. Public holidays, carrier conditions, severe weather and remote destinations can also affect timing.

Tracking and split deliveries

When a carrier provides tracking, we will make it available through the order update process. Items may arrive in more than one parcel or at different times. A split delivery does not change the total amount you agreed to pay unless we notify you and obtain your agreement.

Check your address

Please confirm the name, delivery address, postcode and contact details before submitting your order. If you notice an error, contact us promptly. We cannot promise that an address can be changed after fulfilment has started.

Delivery problems

If an order is late, missing, damaged in transit or marked delivered but cannot be located, use our contact form and include the order number. Keep the packaging and take clear photos of visible damage where practical. Nothing on this page limits rights you may have under the Australian Consumer Law.