YOUR INFORMATION

Privacy policy

This policy explains how KINORA GROUP PTY LTD (ABN 60 701 805 969), trading as UNCLE GARDEN, handles personal information in connection with unclegarden.com.au. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We may collect information you provide or that is generated when you use the store, including your name, contact details, delivery and billing details, order and payment status, account details, product enquiries, returns or warranty information, marketing preferences, device and browser information, IP address and website activity.

Payment card details are processed by Shopify and the payment providers enabled for the store. We do not need you to send complete card details through the contact form.

Why we use it

We use personal information to operate the store, process and deliver orders, take payment, provide customer support, manage returns and warranties, prevent fraud and misuse, maintain security, comply with law, improve products and the website, and send marketing where permitted. You can unsubscribe from marketing using the link in a message.

Who receives information

We may disclose information to Shopify, payment processors, delivery carriers, fulfilment and technology providers, professional advisers, regulators and other parties where reasonably necessary for these purposes or required by law. Some providers may process information outside Australia. Their locations and practices can change; further details may be available in their privacy documentation.

Cookies and analytics

The store and its service providers may use cookies and similar technologies for essential functions, preferences, security, performance, analytics and marketing. Browser controls can limit some cookies, but doing so may affect store functions. Shopify's customer privacy controls will apply where configured.

Storage and security

We take reasonable steps appropriate to the information and our operations to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage method is completely secure. We retain information for as long as reasonably needed for the purposes described, legal obligations and dispute resolution, then take reasonable steps to delete or de-identify it where appropriate.

Access, correction and complaints

You can request access to or correction of personal information we hold about you, or raise a privacy concern, through our contact form. Select “Website or privacy” and give enough detail for us to identify the relevant information. We may need to verify your identity before responding. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

Business contact

KINORA GROUP PTY LTD
ABN 60 701 805 969
ACN 701 805 969
54 Wadley Street, Macgregor QLD 4109